Training, done properly
Practical workshops for supervisors, front desk teams and new managers, run in our Agodi rooms or at your site.
What is included
- First time supervisor programme, two days
- Customer service for front desk and sales teams
- Workplace conduct, safeguarding and anti-harassment
- Excel and reporting for admin staff
- Interviewing skills for hiring managers
- Certificates and a short report on each participant
In brief
Why employers choose this desk
One named adviser, a fixed monthly timetable and a one page report you can forward to your board. If something goes wrong, we say so first and fix it at our cost.
- Start time
- 2 to 4 weeks
- Contract
- Monthly after 3 months
- Reporting
- Monthly, one page
- Support
- WhatsApp and phone
How it runs
- Before
A short call to understand your team and what has gone wrong before.
- On the day
Small groups, role play and real cases from your business.
- After
A one page action plan per person and a follow up call after 30 days.
- Optional
ITF reimbursement paperwork prepared where it applies.
The adviser explained every line before we signed anything. No surprises in month one, or month twelve.
Questions readers send in
Q.Can you train at our factory?
A. Yes, anywhere in the South West, and further afield with travel costs.
Q.Do you run open courses?
A. Yes, once a month in Agodi for individuals and small firms.
Q.In which language?
A. English, with Yoruba support in the room when it helps.
Q.How much notice do you need to start?
A. Two weeks for most services. Payroll ideally starts at the beginning of a month, with the parallel run in the month before.
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