Claims
When something goes wrong, one line to the end
Report at any hour by phone, WhatsApp, chat or the claim form. You get a claim number straight away and can watch every step in your account.
96%of claims paid in full, example
Track a claim
Where is my claim?
Enter your claim number. Try CIG-CL-24817 or CIG-CL-31002 for this demo.
Your claim timeline will show here.
The claim line
Five steps, every claim
- Day 0
Report
Phone, AI line, WhatsApp, chat or the online form.
- Hour 2
Help
Tow, locksmith, emergency payment or hospital approval.
- Day 1
Assess
One visit, one agreed figure.
- Day 3
Approve
Approval in writing, in the app.
- Day 6
Pay
Money or repairs, example average for motor.
11,240claims paid in 2025, example
48hfuneral advance on life claims
62approved garages
Be ready
What to have to hand
- Photos of the damage and the other car
- Your driving licence and car papers
- The other driver's name and number if possible
- A police report only if someone is hurt or the car is stolen
- Photos of the damage before you clear up
- Receipts or photos of damaged items
- For burglary, the police extract
- Your landlord's details if you rent
- Your digital card
- The hospital's approval code request
- For emergencies outside the network, the bill and medical report
- The death certificate or a hospital letter
- The beneficiary's identity and bank details
- The policy number if you have it. We can find it.
- Photos of the shop and stock
- Supplier receipts, stock book or POS records
- A letter from your market association for market fires
- Call the help line before paying big bills abroad
- Receipts for anything you paid
- The airline's report for lost bags
Emergencies
If someone is hurt
Call the national emergency number first, then us. The AI line can stay on the phone with you, send a tow and call your family. For hospital stays on a health plan, the hospital calls us for approval, not you.
- Claims line +234 800 000 1701
- WhatsApp photos to +234 800 000 1701
- Email claims@crescent.example
Example details for this demo.
Questions
About claims
Will claiming raise my price?
A single claim does not change your health or life price. For motor, your no claims discount drops one step at renewal.
What if I disagree with the figure?
Ask for a second assessor at no cost. If you still disagree, our complaints team reviews it within 10 working days.
Can someone else report for me?
Yes. A family member, your employer or your agent can report. We confirm with you before paying.
How am I paid?
By transfer to your account, usually within one working day of approval. Garage repairs are paid directly.
Ready to tell us what happened?
The form takes about five minutes and you can add photos from your phone.