Start a claim
Tell us what happened
Five short steps. Save time by having photos ready. If anyone is hurt, call the emergency services first, then us on the AI line.
+234 800 000 1702AI line, day and night
- Type
- What happened
- Photos
- You
- Send
Claim received
Your claim number is CIG-CL-00000. It goes straight to the team's COVORN dashboard, and a claims officer will call or WhatsApp you within one working hour.
Example details for this demo. Nothing was sent anywhere.
After you send it
What happens next
- Within 1 hour
A claims officer calls
They introduce themselves and explain the next step for your kind of claim.
- Same day
Help is booked
A tow, a locksmith, an adjuster or a hospital approval, as needed.
- Day 1 to 3
Assessment
One visit or a video call, and an agreed figure in writing.
- Day 6 on average
Payment
Money in your account, or repairs paid directly (example motor average).
Tips
Make it quicker
Photos first
Take wide and close photos before anything is moved or cleared, if it is safe.
Keep receipts
Tow, hotel or emergency repair receipts are paid back.
Do not admit fault
Swap numbers politely at the scene. Let us talk to the other insurer.
Questions
Before you send
Can I claim without a policy number?
Yes. Your name and phone number are enough for us to find the policy.
What if I only have a few photos?
Send what you have. The assessor will take more.
Is there a time limit?
Report as soon as you can, ideally within 7 days. Late claims are still considered.