Home Questions
Answers to what people ask most.
Grouped by topic. If yours is not here, the Vablus assistant on this page and the AI line both know the answers, and a person is always one tap away.
01Topic
Ordering and trade
How do I open a trade account?
Apply on the trade accounts page. We verify your licence within one working day.
What is the minimum order?
₦40,000 per delivery.
How do I pay?
By card or bank transfer through Receivly, POS on delivery, or 14 day terms for regular accounts.
Can I change an order?
Yes, until it is picked, usually the evening before delivery.
02Topic
Delivery
Which window should I choose?
Early suits shops that open at 8. Midday suits hospitals. Saturday suits markets in the south east.
Do you deliver on Sunday?
Not yet.
Can I collect?
Yes, from Sagamu, any hub, or the Trans Amadi pharmacy.
03Topic
Products and quality
How do I check a batch?
Use the batch checker on the quality page.
Do you sell prescription medicines online?
No. They are supplied only to licensed pharmacies and hospitals.
How do I report a side effect?
On the report page, at any Lumen pharmacy, or on the safety line.
04Topic
Pharmacies
Are your pharmacies open late?
Ten of the nineteen are open until 9pm or later.
Do you accept HMO cards?
Most do. Call ahead to check your plan.
Can I get a blood pressure check?
Yes, free, in every Lumen pharmacy.
Still have a question?
Write to us and the right desk replies within one working day.