Questions
Straight answers
What clients ask us most often about price, time, approvals and life after handover. If yours is not here, the assistant or the client desk will answer.
01
Price and payments
How do you price a building?
From measured drawings and real rates, after a site assessment and soil test. Before that we give ranges, as our estimator does.
How do I pay?
A mobilisation payment, then monthly valuations for work done, through Receivly by card or transfer, or by POS. Every payment has a receipt in your client area.
Do you hold retention?
We let you hold 5 percent of each valuation until six months after handover, as a guarantee of defects care.
Will the price change?
Fixed price contracts only change if you change the design. Target cost contracts share savings and overruns as agreed.
02
Time and progress
How long does a duplex take?
Thirty to forty weeks on site for a typical four or five bedroom home, after approvals.
How do I follow progress from abroad?
Weekly photos and a site note in your client area, plus a video call at each stage.
What happens if you are late?
Contracts carry agreed damages for delay, and we warn you early with a recovery plan.
03
Design and approvals
Can you design my building?
Yes, through design and build, or design only if you prefer another builder.
Do you handle approvals?
Yes. We prepare and submit approval packs and book stage inspections.
Can you build to my architect's drawings?
Yes. Around half our work is to client designs.
04
After handover
What is defects care?
Twelve months during which a named engineer returns to fix anything that is not right, at our cost.
Do you offer maintenance?
Yes, through yearly maintenance contracts for homes, offices and estate roads.
Ask the assistant
Price a build, book a visit or ask anything in the chat. It hands over to a person when it should.
WhatsApp the client desk
Monday to Friday 8am to 6pm, Saturday 9am to 2pm. Example number for this demo.
Message us