Questions
Answers to the questions we hear most.
If yours is not here, ask our assistant in the chat or call the care desk on +234 800 000 0101.
Booking and visits
How do I book?
Online on the booking page, in the chat on any page, on the AI line +234 800 000 0102 or by phone on +234 800 000 0101.
Can I walk in?
Yes, to family medicine before 2pm Monday to Saturday, and to Emergency at any time.
How do I cancel?
From your patient account, in the chat, or by replying to your WhatsApp reminder.
Payment and HMOs
Which HMOs do you accept?
Most plans in Akwa Ibom and national plans. Use the HMO checker or call the HMO desk.
How can I pay?
POS, card, bank transfer, Receivly payment links and HMOs.
Do you need a deposit in an emergency?
No. We treat first and talk about payment once you are safe.
Results and records
How do I get my results?
In your patient account, after your doctor has reviewed them. We send a WhatsApp message when they are ready.
Can I get copies of my records?
Yes. Ask the records desk and we will email them or print them within three working days.
Who can see my records?
Only the people caring for you. We never share results without your permission.
Getting here
Where is Avenor?
22 Ikot Ekpene Road, Uyo, Akwa Ibom (example address).
Where do I park?
Free parking at Gate 1. Emergency drop off at Gate 2.
Is the campus accessible?
Yes, every building has step free entrances and lifts.
Still have a question?
Our assistant answers in seconds and hands over to a person on the team for anything it cannot answer.