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Questions
Everything you might want to ask
Answers to the questions guests ask most, grouped by topic. If yours is not here, the concierge chat answers in seconds and a person on the team follows up.
01
Booking and payment
How do I book?
Online in four steps, in the concierge chat, on our AI phone line, or on WhatsApp. All of them take a 30% deposit through Receivly.
What payment methods do you take?
Card and bank transfer through Receivly, and POS at the desk. We do not take cash for rooms.
What is your cancellation policy?
Free date changes up to 7 days before. A full deposit refund if you cancel more than 14 days ahead.
02
Spa and health
Can I have a massage while pregnant?
From the second trimester, with your doctor's go-ahead, we offer a side-lying pregnancy massage. We avoid the sauna and steam room during pregnancy.
I have a health condition. Is the spa safe for me?
Tell us before you book. Our therapists adjust heat and pressure, and may ask you to check with your doctor first. Our treatments are for relaxation and are not medical care.
What age do I need to be for the spa?
Sixteen and over, or 12 to 15 with a parent for selected treatments.
03
Getting here
How far is the airport?
About 40 minutes. A driver can meet you for ₦35,000 each way.
Is there parking?
Free, shaded and guarded, for staying guests and day visitors.
Is it safe to drive at night?
The road to us is well lit and patrolled, and our gate is staffed 24 hours.
04
During your stay
Is there Wi-Fi?
Yes, fast Wi-Fi in rooms and the lounge. It is off in the quiet garden and the spa on purpose.
Do you have power all the time?
Yes. Solar with batteries and inverters, and a generator in reserve.
Can I have visitors?
Visitors are welcome in the lounge and kitchen until 9pm. A day pass is needed for the pools and spa.
Still wondering
Ask a person
Call reception, send a WhatsApp, or ring our AI line any time. We reply within the hour, 7am to 10pm.
Call our AI line, answered day and night in Nigerian English
+234 800 000 0126Ask about rooms, spa times and prices, or book and pay a deposit by phone. It hands over to a person on the team whenever you ask.
Example details for this demo.