Signature tool
Service level calculator
Describe your building and the level of service you need. The calculator prices it, staffs it and sets the response targets we would sign up to. Example rates for this demo.
Your service level sheet
The targets we would sign up to
| Measure | Target | How we measure it |
|---|
Compare levels
Essential, Assured or Critical
| Measure | Essential | Assured | Critical |
|---|---|---|---|
| Emergency response (P1) | 4 hours | 2 hours | 45 minutes |
| Urgent response (P2) | 24 hours | 8 hours | 4 hours |
| Routine response (P3) | 5 working days | 3 working days | 2 working days |
| Planned checks on critical plant | Monthly | Fortnightly | Weekly |
| Standby power availability | 98.5 percent | 99.5 percent | 99.9 percent |
| Helpdesk hours | 8am to 5pm, weekdays | 7am to 10pm, every day | 24 hours, every day |
| Engineer on site | Visiting | Weekdays | Every shift |
| Reporting | Monthly report | Monthly report and dashboard | Weekly report and live dashboard |
| Service credits for missed targets | None | Up to 5 percent | Up to 10 percent |
How we price
No mystery in the numbers
- Area and type Cleaning and maintenance are priced per square metre, adjusted for how hard the building works: a hospital is cleaned far more often than a warehouse.
- Hours Longer opening hours need more shifts, so cleaning, maintenance and guarding rise with them.
- Service level Faster responses and more frequent checks need more engineers closer to your site.
- Fixed elements The helpdesk, maintenance system and generator management carry a fixed monthly fee.
Questions
About service levels
Is this a quote?
It is an example estimate from our standard rates. A site survey checks the condition of your plant and the real scope, and we send a written proposal within ten working days.
What is a service credit?
If we miss an agreed target in a month, a set percentage comes off that month’s invoice automatically. It keeps us honest and gives you a remedy without a dispute.
Can we mix service levels?
Yes. Many clients choose Critical for power and lifts, and Assured for everything else.
Does the price include diesel and spare parts?
No. Diesel and parts are passed through at cost with our handling fee shown on the invoice, so you can see exactly what you are paying for.
Tell us about your building
A free site survey, a written service level proposal within ten working days, and a 30 day handover plan.