Helpdesk, day and night
Report a fault
Clients can log faults here, by phone on +234 800 000 0131 or on WhatsApp. Every report gets a reference, a priority and a target time. Example sites for this demo.
What happens next
From your report to a fixed fault
- Logged The helpdesk confirms the priority and target time by SMS.
- Assigned The nearest qualified engineer is dispatched from site or from a mobile team.
- On site They report arrival, make safe and tell you what they found.
- Fixed The fix is photographed and the ticket closed with your sign off.
Questions
About the helpdesk
Who can report faults?
Anyone on a client site: staff, tenants, residents. Your facilities team decides who can approve chargeable work.
What if it is not covered by our contract?
We still respond to make safe, then send a quote for the repair before doing any chargeable work.
Can I report on WhatsApp?
Yes, at +234 800 000 0131. A photo helps the engineer bring the right parts.
Is the helpdesk really 24 hours?
Yes for Critical level contracts. Other levels have an out of hours emergency line answered by our duty manager.