Questionsp. 44
Questions, answered.
What people ask us most about pickups, tests, results and payment. Search or browse by section.
Booking and pickup
How early can you come?
From 6:30am, Monday to Saturday. Last pickup slot is 10:30am.
Which areas do you cover?
Most of Abuja in four zones, from Gwarinpa and Dawaki to Asokoro and Lugbe. See the pickup page for fees.
Can you collect at my office?
Yes, choose your office address at booking.
Tests and preparation
Do I need a doctor’s request?
For most routine tests, no. A few tests are better with a doctor involved, and we will say so.
Which tests need fasting?
Lipid profile, fasting blood sugar, iron studies and the wellness panel. The catalogue marks them.
Can children be tested?
Yes, with a parent or guardian present.
Results
How do I get my results?
By secure link with a PIN, by SMS and email, and to your doctor if you choose.
Will you tell me what my results mean?
We explain what was measured. What a result means for you is for your doctor.
What is a critical result?
A value that needs attention the same day. We phone you and your doctor before releasing the report.
Payment
How can I pay?
Card or bank transfer through Receivly when booking, or POS and transfer at the walk-in centre.
Do you accept HMOs?
Yes. Add your HMO and authorisation code when booking.
Can I get a receipt for my employer?
Every payment comes with a receipt by email; ask for a company name on it if needed.
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Still askingp. 45
Talk to client care
Message client care, 6:30am to 7pm, Monday to Saturday.
Results line
+234 800 000 0190 for the scientist on duty.
hello@helix.example, replies within one working day.
Our promisep. 46
What we will and will not do
We will
- Show the price before you book
- Label every sample in front of you
- Call about any critical result
- Keep your results private
We will not
- Diagnose or prescribe
- Promise what a result will show
- Share results with anyone you have not named
- Sell or advertise medicines