Scene 18.1INT. THE HELP DESK
Questions, answered
Everything students and parents ask us, sorted by topic. Search for a word, or ask Vablus in the chat corner.
Scene 18.2INT. SEARCH
Find an answer
How do I hold a room?
Pick a room on the room picker and pay the ₦150,000 deposit through Receivly. It counts towards your rent.
Is the deposit refundable?
In full within 14 days of paying, and at any time if your admission does not come through.
Can I book without an admission letter?
Yes, upload it within 14 days.
What does the rent include?
Room, power, water, wifi, shuttle, security and cleaning of shared spaces.
Can I pay in instalments?
In two or four parts. The four part plan has a small admin charge.
Do you take cash?
No. Card or bank transfer through Receivly only, so every payment has a receipt.
Are floors mixed?
Floors are for women or men, except the postgraduate floor at Lagoon Lofts. Shared spaces are mixed.
Can I have guests?
Day visitors from 10 am to 10 pm in shared spaces. No overnight guests.
What if the power goes off?
Solar and inverters take over in seconds, and the generator is the last backup. You should not notice.
Who is on site at night?
Guards at the gate and a night supervisor inside, every night.
Where are the cameras?
Gates, corridors, stairs and the car park. Never in rooms or bathrooms.
What about medical help?
Resident assistants are first-aid trained and a clinic is within ten minutes of every residence.
Scene 18.3INT. STILL STUCK
Still have a question?
Send it here and the front desk will answer within one working day. For anything urgent, call or WhatsApp +234 800 000 0101.
Scene 18.4INT. POLICIES
Policies in one place
Refunds
Deposit refundable within 14 days. Caution fee back within 10 working days of move-out, minus any damage in the move-out report.
Conduct
Respect quiet hours, no fighting, no illegal substances, no weapons. Serious breaches end the tenancy.
Holidays
Rooms stay yours through the session, holidays included. Holiday stay is free; just tell the desk.
Scene 18.5INT. QUICK LINKS