Help
How can we help
Most answers are below. For anything else, the assistant, the AI phone line and our team are here every day.
Answers
Common questions
Why did my data finish so fast?
Video and app updates use most data. Turn off auto-play and check app usage in My Pinnacle.
How do I check rollover?
Dial *414*1# or open My Pinnacle.
My SIM says not registered
Dial *996# to check your NIN link. If it is missing, visit a store with your ID.
How do I set a SIM swap PIN?
In My Pinnacle, under security.
The router light is red
Move the router near a window and restart it. If it stays red, report a fault.
How do I renew?
In My Pinnacle, by USSD *414*6#, or by transfer with your router number as reference.
Where is my receipt?
Every payment has a receipt in My Pinnacle and by SMS.
Can I pay by transfer?
Yes, using your account number as the reference.
AI phone line
Call our AI line, answered day and night in Nigerian English
It checks your balance, buys bundles, reports a fault in your street and books a store visit. Anything it cannot do goes to a person. Example number for this demo.
Request
Open a request
Safety
Pinnacle will never ask for
Your PIN or OTP
No one from Pinnacle will ask for a code sent to your phone.
Payment to a personal account
We only take payment through our own channels.
Your SIM swap PIN
Keep it to yourself.
Remote access
We never ask to control your phone.
