eSIM and SIM swap
No SIM card needed
Scan a QR code and your phone is on Pinnacle in about ten minutes. Lost your SIM? Swap it the same day and keep your number.
eSIM
Setting up an eSIM
Check your phone
Most recent 5G phones support eSIM. Look under mobile network settings.
Order
Online or at a store, with your NIN.
Scan
We email a QR code. Scan it from settings.
Done
Your line is active. Keep the QR code safe.
SIM swap
Lost, stolen or damaged SIM
| Situation | What to bring | Fee (example) | Time |
|---|---|---|---|
| Lost or stolen | ID matching your NIN, and a recent recharge amount | ₦1,000 | Same day |
| Damaged SIM | The old SIM and your ID | ₦1,000 | 15 minutes |
| Upgrade to 5G SIM | Your ID | Free | 15 minutes |
| Move to eSIM | Your ID | ₦500 | 10 minutes |
Protect your line
Stop someone else swapping your SIM
Set a SIM swap PIN in My Pinnacle. Without it, no store can swap your SIM, even with a copy of your ID.
Set a PIN in My Pinnacle
Lost phone
If your phone is lost or stolen
Block the line
Call 300 from any Pinnacle phone or +234 800 000 1414 (example number).
Protect your money
Call your bank to block mobile banking.
Swap the SIM
At any store with your ID, same day.
Report
Tell the police and keep the report number.
Questions
About eSIM and swaps
Can I have an eSIM and a physical SIM?
Yes, on dual SIM phones you can use both.
Does a SIM swap change my number?
No. Your number, airtime and bundles stay the same.
Can I swap a SIM online?
eSIM swaps can be done online with a video check. Physical SIMs need a store visit.
