Contact
Talk to us your way
Call, chat, write or visit. A person is available every day from 7:00 to 22:00, and the AI line answers at any hour.
AI phone line
Call our AI line, answered day and night in Nigerian English
It checks your balance, buys bundles, reports a fault in your street and books a store visit. Anything it cannot do goes to a person. Example number for this demo.
Map placeholder for this demo.
Head office and flagship store
7 Oke-Ilewo Road, Abeokuta, Ogun State (example address)
Monday to Saturday 8:00 to 19:00, Sunday 12:00 to 17:00
Escalations
If we have not fixed it
Request number
Every request gets a number by SMS.
Supervisor
After 48 hours, ask for a supervisor on 300.
Head office
Write to care.lead@pinnacle.example (example address).
Regulator
If still unresolved, you can contact the industry regulator’s consumer line.
Questions
Contact questions
What are your care hours?
People answer 7:00 to 22:00 every day. The AI line answers at any hour.
Do you have a Yoruba line?
Yes, choose Yoruba on 300.
Where do I send legal notices?
To the head office address, marked for the company secretary.
