Questions

Answers for parents

Booking, the emergency, fees, HMOs and staying with your child. Search below, or ask the chat and a person on the team will answer the rest.

Search questions

Booking and visits

How do I book

Online in five steps, on WhatsApp or by phone. Choose the first available doctor if you are in a hurry.

How long is a visit

About forty minutes in all, with twenty minutes with the doctor.

Can I change my booking

Yes, reply to the WhatsApp confirmation or call the front desk, at no charge if it is four or more hours ahead.

Is the emergency really open all night

Yes, every hour of every day, with paediatric doctors on site.

Do I need to pay first

No. A sick child is seen first.

Can I call for advice

Yes, on +234 800 000 0183, at any hour.

Which HMOs do you accept

Most in Cross River and many national plans. See the fees page for the list.

How can I pay

Card, POS, bank transfer or Receivly online.

Is the follow-up free

Yes, within 14 days for the same problem.

Can I stay with my child

Always, including overnight, with a parent bed beside every child.

Do you see teenagers

Yes, until their eighteenth birthday, with private time if they want it.

Is there power at night

Yes. Two generators and inverters keep every ward running.

Still unsure

Quick facts

Good to read

Book a visit in five friendly steps.