Planned work and faults
Lights out? Tell us.
Check planned work on your feeder, see faults we are already fixing, or report a new one. Crews are on duty day and night in every town.
Status board
Right now
Example status for this demo. Refreshed every five minutes from the control room.
Report a fault
Is your light off?
Report it here, call the AI line or WhatsApp us. You get a reference by SMS and updates until it is fixed.
Received
We have your report
The crew on your feeder has it now. We will send updates by SMS until it is fixed.
Your enquiry goes straight to the team's COVORN dashboard, and a named person replies within one working day.
Danger? Call now
If you see a fallen cable, sparks or fire, keep everyone at least 10 metres away and call the AI line straight away.
Call +234 800 000 0120Call our AI line, answered day and night in Nigerian English
It can check a bill, log a fault, book an inspection and put you through to the engineer on duty. +234 800 000 0120. Example details for this demo.
Restoring power
What happens after you report
- Minute 1
Logged
Your report reaches the control room and the feeder crew.
- Within 20 minutes
Crew sent
The nearest crew is dispatched with the right parts.
- Target 90 minutes
Fixed
Most faults are cleared within 90 minutes.
- After
Checked
We call a sample of customers to check it stayed fixed.
Questions
About outages
Why is there planned work at weekends?
Fewer businesses are affected, and we can switch more of the load to other feeders.
Do I get compensation?
Industrial contracts include credits for missed hours. For homes, we publish monthly hours by feeder so you can hold us to them.