HomeQuestions
Questions
Answers, quickly
The questions shippers ask most. For anything about a shipment on the road, call the 24-hour control room.
Booking
Booking
How do I book?
Online on the booking page, by WhatsApp or by phone. Online booking takes about three minutes.
What is the earliest pickup?
5 am, every day except Sunday.
Can I book a return?
Yes, for cool boxes and returns of stock, on the same tracking code.
Temperature
Temperature
Which temperatures can you hold?
Frozen, chilled, pharma 2 to 8 °C, cool produce and controlled ambient.
How often are readings taken?
Every 60 seconds, shown every 5 minutes on your tracking page.
What if a reading goes out of range?
You and the control room are alerted, and you get a written report within 24 hours.
Money
Money
How do I pay?
By card or bank transfer through Receivly at booking, or monthly on account.
Is VAT included in quotes?
Yes, as a separate line.
What if goods are damaged?
Claims go through our goods in transit cover, with the readings as evidence.
No group matches. Try one word, such as frozen or pay.
Still need help
Talk to dispatch
Dispatchers answer from 6 am to 9 pm every day, and the control room is open 24 hours for shipments on the road.