Breakdown and rescue
A stopped lift, a person inside: call us first
The rescue line is answered by a person day and night. For a stopped lift with nobody inside, report it online and track the engineer.
While you wait
If someone is stuck
- Call the rescue lineTell us the building, the lift and the floor. Stay on the line if you can.
- Talk to the person insideTell them help is coming. Ask them to press the alarm button and stay away from the doors.
- Do not prise the doorsOpening doors between floors is how most lift injuries happen.
- Switch nothing offLeave the main switch as it is unless our engineer asks you to turn it off.
- Meet the engineerHave someone at the gate with the machine room key.
Report a fault
Lift stopped, nobody inside
Report it here and watch the job move. Example tracker for this demo; no request is sent.
Job
- ReceivedThe desk has your report
- Engineer assigned
- On the way
- On siteEngineer signs in with security
- Fixed and loggedReport sent to your facility manager
Example tracker for this demo. It moves on its own to show the steps.
Where our engineers wait
Placed to beat the traffic
Engineers start their shifts near clusters of our buildings, not at the office.
| Area | Average arrival | Night arrival |
|---|---|---|
| Ikoyi | 25 minutes | 20 minutes |
| Victoria Island | 30 minutes | 20 minutes |
| Lekki Phase 1 | 35 minutes | 20 minutes |
| Oniru and Eko Atlantic | 35 minutes | 20 minutes |
| Ikeja and GRA | 60 minutes | 45 minutes |
| Yaba and Surulere | 55 minutes | 40 minutes |
| Lekki to Ajah | 70 minutes | 55 minutes |
| Maryland and Gbagada | 65 minutes | 50 minutes |
| Apapa | 75 minutes | 60 minutes |
| Abuja, from our Wuse office | 40 minutes | 25 minutes |
Example figures for this demo.
Power cuts
Most rescues start with a power cut
In Lagos, a lift usually stops between floors because the grid supply dropped and the generator has not yet taken over. An automatic rescue device senses the drop, moves the car slowly to the nearest floor on battery power and opens the doors.
It costs ₦18,000 a lift a month on lease, installed in a day. Since 2023 we fit one on every new lift and on every modernisation.
Add one to your planQuestions
About callouts
Do non-contract buildings get rescues?
Yes. We always come for a trapped person. Callouts outside a contract are charged from ₦75,000.
How long does a rescue take?
Once on site, usually under fifteen minutes.
Will you fix the fault the same visit?
Most faults, yes. If a part is needed, we make the lift safe and return with it.