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Reply to your WhatsApp message with a better time today or tomorrow.
Home Track a parcel
Where is my parcel?
Type the tracking number from your WhatsApp or SMS message. You see every scan, from the shelf to the rider.
01Tracker
Every scan, in order.
Try SF-24-118902 (with a rider now), SF-24-117455 (delivered) or SF-24-119310 (on its way to Kano). Example data for this demo.
02What each status means
From shelf to door.
| Status | What it means |
|---|---|
| Order received | The seller's order reached us. |
| Picked | Your item was scanned off its shelf. |
| Packed and photographed | Sealed, with a photo saved to the order. |
| Sorted to route | In the lane for your area or state. |
| Out with rider | A rider has it and will call before arriving. |
| Delivered | Signed for or photographed at the door. |
03Change a delivery
Not going to be home?
New address
Within the same zone, free, before the rider leaves the hub.
Collect at the hub
Free, 8am to 8pm, bring the tracking number and an ID.
05Questions
About tracking.
My number is not found.
It may take ten minutes after the order is placed. If it still fails, message the seller desk.
The rider has not called.
Riders call ten minutes before arriving. If the time has passed, call the AI line.
Can I pay on delivery?
If the seller offers it, yes, by card, transfer or cash.