Home Returns
Returns checked, photographed and back on the shelf.
Customer returns collected or dropped at the hub, inspected with photos, then restocked, refurbished or written off on your instruction.
01The short version
A returns process your customers will not hate.
Returns are part of selling online. We make them simple for your customers and clear for you: every returned item is opened on camera and graded A, B or C.
Grade A goes straight back to stock. Grade B waits for your decision. Grade C is written off with a photo, so your accountant has a record.
02Returns desk, demo
Start a return in three taps.
This is what your customers see. Pick an order, a reason and how they want to send it back.
03Step by step
How it runs.
- 01
Customer starts
Online, in three taps.
- 02
Collected
Or dropped at the hub.
- 03
Opened on camera
Graded A, B or C.
- 04
Restocked
Grade A back on the shelf.
- 05
Reported
Weekly returns report.
04The details
Rates and rules.
| Item | Detail |
|---|---|
| Return handling | ₦800 a return |
| Rider collection in Abuja | ₦1,500 |
| Restocking | Included |
| Write off disposal | ₦200 a unit |
| Sunday returns desk | 12 to 5pm |
05On the floor
In pictures.
Our return rate on dresses is high. Starling turns most of them around to the shelf in two days.
07Questions
Asked by sellers.
Who pays for a return?
You decide. Many sellers offer free returns on the first exchange.
How long do returns take?
Usually two working days from collection to restocked.
Can customers return to the hub?
Yes, free, Monday to Saturday and Sunday afternoon.
Do I get photos?
Yes, every returned item.
08Related bays
Works well with.
Add returns to your plan.
Book a call, or start online and send your first stock this week.