Questions
Everything people ask us
If your question is not here, ask Amara in the chat or call the gallery.
Scene 01Buying
Buying
Are your prices negotiable?
Our prices are set carefully and shown openly. We do offer trade rates to designers, and a buy-back or credit on carpets bought from us.
How do I pay?
Card, POS, bank transfer, or for carpets over N5,000,000, three monthly parts through Receivly with no extra charge.
Do you deliver abroad?
Yes, by insured courier. We quote door to door including duties where we can.
Can I return a carpet?
Within 14 days if it is as delivered. Home trials are the best way to be sure first.
Scene 02Home trials and viewings
Home trials and viewings
How many carpets can I try?
Up to three on a standard trial, up to ten for designers on a project.
How much is a home trial?
N50,000 in central Lagos, refunded against any carpet you keep. Outer areas have a small extra fee.
Do viewings cost anything?
No. Private viewings in the gallery are free.
Can I come in the evening?
Yes, at 19:00 or 20:00, by appointment.
Scene 03Care
Care
How much does washing cost?
From about N5,500 per square metre for hand-knotted wool, with pickup and return in Lagos included. Example rates.
How long does a wash take?
About ten days, longer in the wettest weeks of the rainy season.
Can you remove old stains?
Often, not always. We test first and tell you honestly before we start.
Do you repair moth damage?
Yes. We treat the carpet first and then reweave the damaged areas with matched wool.
Scene 04About us
About us
Are all your carpets hand-made?
Yes. Everything in the gallery is knotted or woven by hand. We clean machine-made carpets but do not sell them.
Where do your carpets come from?
Fourteen weaving workshops and a small number of trusted dealers. We tell you what we know about each carpet.
Is this a real business?
Silk Road Carpets is an example business for a COVORN ready-made website demo. All names, prices and details are invented.
See it on your own floor
Book a home trial and we bring up to three carpets to your home in Ikoyi, Lekki, Victoria Island or Banana Island, lay them, and leave the one you love.