Guide
How booking with Keyhaven works
No surprises, no paying a stranger's personal account, no waiting at the gate. Here is every step from search to refund.
Step by step
Six steps, mostly on your phone
Most guests finish the whole process in under twenty minutes. If you get stuck, the guest line will walk you through it.
Step 1
Find an apartment
Filter by area, bedrooms and budget. Each listing shows the full price per night and the cleaning fee before you request.
Step 2
Request your dates
Instant confirm apartments are held for two hours. Others are confirmed by the host, usually within the hour.
Step 3
Pay by bank transfer
Transfer the total and the caution deposit to our business account using your reference. We send a receipt within the hour.
Step 4
Verify your ID
Upload a photo of your national ID, passport or driving licence. Estates require it for gate passes.
Step 5
Receive your code
On arrival day we send the address, gate pass, wifi password and a smart lock code that works from check in time.
Step 6
Check out and refund
Leave the keys card on the table and go. After a quick inspection the deposit is back in your account within 48 hours.
Costs
What you pay, line by line
An example two night stay in the Palm Court two bed, Lekki.
Example details for this demo.
Cancellations
Three policies, clearly labelled
Each listing shows its policy before you pay.
| Policy | Full refund | Half refund | No refund |
|---|---|---|---|
| Flexible | Up to 24 hours before check in | Within 24 hours | After check in time |
| Moderate | Up to 5 days before | 2 to 5 days before | Within 48 hours |
| Strict | Up to 14 days before | 7 to 14 days before | Within 7 days |
The caution deposit is always refunded in full when a booking is cancelled.
Your safety
Protected from the usual shortlet traps
- We never ask you to pay a host directly
- Every apartment is inspected before it goes live
- Photos are ours, taken in the actual apartment
- A guest line answers day and night
- If it is not as listed, we move you or refund
"I have been burnt by shortlet scams before, so the business account and the inspection report made all the difference. The code worked first time at 1am."
Kelechi, example clientQuestions
Booking and payment
Can I pay by card?
Bank transfer is our standard. Card payment links can be sent on request, with a 1.5% processing fee.
When is the caution deposit refunded?
Within 48 hours of check out, to the account you paid from, after a short inspection. Deductions are rare and always explained with photos.
Can someone else pay for my booking?
Yes. Companies and family members often do. Just share the reference so the transfer is matched to your booking.
Can I extend my stay?
Message the guest line. If the apartment is free we extend at the same nightly rate, paid by transfer.