Frequently asked questions

Choose an apartment, pick dates and send a request. You will receive bank details and a reference by text and email.

One night on weekdays for most apartments, two nights at weekends and five nights over Christmas.

Yes. Add the guest's name and number and we will send the check in details to them directly.

Yes. Stays of 28 nights or more get a monthly rate, usually 20 to 30 percent below the nightly price.

Only a Keyhaven Shortlets business account, which is printed on your booking confirmation. Never pay into a personal account.

It covers damage, lost keys or late check outs. It is refunded within 48 hours after check out.

Yes, and we issue VAT invoices. Corporate accounts can be billed monthly.

No. You pay the nightly price and a one off cleaning fee, both shown before you request.

Every apartment has automatic backup. If power is out more than an hour, call the guest line and we will fix it, move you or refund the night.

We test every apartment at inspection and list the speed. Most are between 40 and 100 Mbps.

Stays over seven nights include a mid stay clean. Extra cleans cost from ₦10,000.

Daytime visitors are welcome. They register at the gate with ID. Overnight guests count towards the apartment limit.

Lekki, Ikoyi, Victoria Island, Oniru and Ajah, in gated buildings or estates.

By bank transfer on the fifth of each month, with a statement of every booking and cost.

Yes, with packages designed for shortlet wear and tear. We quote after inspection.