Cash on delivery tips
Making cash on delivery work for a small shop
Cash on delivery helps buyers trust a new shop. It also brings failed deliveries and late money. Here is how our busiest sellers make it work.
Confirm before you send
Call or message the buyer to confirm the address, the amount and that they will be in. Sellers who confirm see far fewer refused parcels.
Be clear about the total
Tell buyers the exact amount including delivery. Arguments at the gate are nearly always about a surprise fee.
Offer transfer at the door
Many buyers prefer to transfer when the parcel arrives. Riders confirm the payment on their phone before handing over, so nobody waits for change.
Watch your statement
Check the daily statement against your orders. Patterns help: if one area refuses often, ask for a small deposit there.
By the numbers
What changed for one seller
An example from a Gwarinpa fashion seller over three months.
Example figures for this demo.
Questions
Related questions
Is there a minimum for cash on delivery?+
No minimum amount. The fee is 1.5% of the amount collected, at least ₦200.
Can I see which parcels were paid by transfer?+
Yes, the daily statement shows cash, transfer or POS for each parcel.
Ready when you are
Book a pickup in under a minute.
Riders out from 7am to 8pm, Monday to Saturday. Sunday express on request.