Help
Help and contact
Answers to the questions dispatch hears most, how to make a claim and every way to reach a person.
Dispatch
+234 800 000 1621
7am to 8pm, Monday to Saturday
Message dispatch
Fastest for bookings and tracking
hello@parcelpoint.example
Invoices and business accounts
The hub
6 Third Avenue, Gwarinpa, Abuja (example address)
Drop-offs 7am to 7pm
Example details for this demo.
Questions
Common questions
Sending
What can I not send?+
Cash, gold and jewellery over ₦200,000, prescription medicines, live animals, weapons, fuel and anything illegal.
What is the biggest thing you take?+
Up to 50kg in a van, or larger by arrangement. Bikes take up to 10kg.
Do you pick up from markets?+
Yes, from Wuse, Garki and Utako markets. Give the line and shop number.
Tracking
When do I get a tracking number?+
Straight away, on screen and by WhatsApp.
Can the receiver track too?+
Yes, they get the same link when the parcel is out for delivery.
Paying
Can I pay at the door?+
Yes, by cash, POS or transfer to the rider.
Do you give receipts?+
Every booking gets a receipt by WhatsApp or email.
Claims
If something goes wrong
- Message dispatch within 24 hours with photos of the parcel and packaging
- We call within two working hours and check the pickup and delivery photos
- Approved claims are paid within five working days, up to ₦50,000 or your declared cover
We take responsibility when we get it wrong. If we cannot agree, a manager will review the claim with you in person at the hub.
Map placeholder; the live site shows an interactive map.
Message us
Send dispatch a message
We answer within the hour in working hours.
Thank you,
Reference . Dispatch will reply within the hour in working hours. Example confirmation for this demo; nothing was sent.
Ready when you are
Book a pickup in under a minute.
Riders out from 7am to 8pm, Monday to Saturday. Sunday express on request.