Talk to a person
Write to us, call the AI line at any hour, or message the customer team on WhatsApp. Every message reaches a named person.
Received, thank you
Your message goes straight to the team's COVORN dashboard. Our customer team replies within a few hours, by WhatsApp or email.
Example details for this demo. Nothing was sent anywhere.
Head office
21 Lekki-Epe Expressway, Ajah, Lagos (example address)
Visits by appointment. The airport desks handle bookings and bags.
Call our AI line, answered day and night in Nigerian English
Check a flight, change a date, add a bag or ask about a refund at any hour. It can text you a Receivly payment link. Example details for this demo.
Find the right team
Example details for this demo.
| Team | Phone | Hours | |
|---|---|---|---|
| Customer team | +234 800 000 0606 | hello@zenara.example | Daily, 5:00 to 23:00 |
| Baggage desk, Lagos | +234 800 000 0607 | bags@zenara.example | Daily, 5:00 to 22:00 |
| Groups and charters | +234 800 000 0608 | groups@zenara.example | Mon to Fri, 9:00 to 17:00 |
| Cargo | +234 800 000 0609 | cargo@zenara.example | Mon to Sat, 7:00 to 19:00 |
Questions travellers ask
How fast will you reply?
Within a few hours on WhatsApp and within one working day by email.
Can I complain formally?
Yes, choose Feedback. We reply within ten working days and you can escalate to the regulator if unhappy.
Do you have desks outside Lagos?
Yes, at every airport we fly to, opening three hours before each departure.