Lost or delayed bag
Report at the Zenara desk before leaving the airport. Most bags are delivered to you within 24 hours.
Know exactly what you can bring before you get to the airport, and add bags online for less.
Example rates for this demo.
| Fare | Cabin | Checked | Extra bag online |
|---|---|---|---|
| Saver | 7 kg, 56 x 36 x 23 cm | None | ₦12,000 |
| Classic | 7 kg plus a small handbag | 1 x 20 kg | ₦12,000 |
| Flex | 10 kg plus a small handbag | 2 x 23 kg | ₦12,000 |
Report at the Zenara desk before leaving the airport. Most bags are delivered to you within 24 hours.
Flammable liquids, gas cylinders, weapons and loose lithium batteries cannot fly in any bag.
Bags over 32 kg must travel as cargo for crew safety. Our cargo desk can help.
Travellers on the same booking can pool checked allowance at the desk.
Weight over 23 kg costs ₦1,500 per kg, up to 32 kg per bag.
Sealed, labelled food is usually fine, but fresh meat and plants are restricted by Ghanaian rules.
It is cheapest in My trips, up to 3 hours before you fly.
Scripted demo answers with example fares. A person on the team picks up anything else.