Track
Where is my parcel?
Enter the tracking number from your WhatsApp message or printed slip. You will see every scan, the rider on the map and the delivery window.
PP-000000
Out for delivery
Every scan
Proof of delivery
Not going to be in?
Example tracking for this demo. Live tracking shows real scans from the hub and the rider's phone.
What the steps mean
Reading your tracking
Booked
We have the details and a rider is being assigned. You can still change the address.
Picked up
The rider has the parcel and a photo of the label. The sender gets a message.
At the hub
Scanned and weighed on Third Avenue, Gwarinpa, and sorted into a zone bag.
Out for delivery
On a bike or van with a 30 minute window. The receiver gets the rider's first name.
Delivered
Signed for on the rider's phone, with a photo, and closed.
Updates
Messages you will get
- Booked: your tracking number and the pickup window
- Picked up: a photo of the label
- Out for delivery: the rider's first name and a 30 minute window
- Delivered: the signature and a photo, to sender and receiver
Tracking questions
If something looks wrong
My number does not work.+
Numbers start with PP and have six digits. Check the WhatsApp message or slip, or send the sender's phone number to dispatch and we will find it.
It says delivered but I do not have it.+
Check with your gateman or reception first, then message dispatch within 24 hours. We will send you the photo and signature and look into it the same day.
Can I change the address after booking?+
Yes, until the parcel is out for delivery, within the same zone at no charge. A new zone may change the price.
How long do you keep parcels we could not deliver?+
Five working days at the hub. We try twice, then call the sender to arrange return or collection.
Ready when you are
Book a pickup in under a minute.
Riders out from 7am to 8pm, Monday to Saturday. Sunday express on request.