Answers to what people ask us most

No, you can book directly online, by phone or on WhatsApp.

New consultations are usually available within a week. Injuries are seen at the 24 hour fracture desk.

Children are best seen in our Tuesday and Saturday children's clinic, but the fracture desk sees children at any time.

It depends on the operation: from a few hours for carpal tunnel release to three or four nights for a knee replacement. The recovery timelines page shows typical stays.

Desk work often resumes sooner than physical work. Use the recovery planner for typical ranges and ask your surgeon about your own job.

Some pain is expected and you will have a pain plan, starting in theatre with nerve blocks or a spinal anaesthetic where suitable.

We work with most HMOs in the South East. Call with your HMO name and plan and we will check.

For planned surgery, yes: a 40 percent deposit and two further payments before admission.

The written estimate after consultation is what we charge unless your care changes, which we always discuss with you first.

Yes, free parking for 60 cars.

Fully: ramps, lifts, accessible toilets and wheelchairs at the entrance.

Yes, on the ground floor, open the same hours as clinics.