Bulwark Questions
Straight answers
The questions our advisers hear every day, answered plainly. If yours is not here, Vablus or an adviser will help.
FAQ
Buying cover
How quickly does cover start?
Usually the same day, once you have read the policy summary and paid the first premium.
Can I cancel?
Yes, within 14 days for a full refund if nothing has been claimed. After that, we refund unused months less a small fee.
Do you sell to companies?
Yes: fleets, group health, group life and business packs.
FAQ
Premiums
Why is my premium different from the website?
The website shows an example. An adviser confirms the real premium after checking details such as the car value or your address.
Can I pay monthly?
Yes, for most cover, by card, direct debit or transfer.
Do you reward safe drivers?
Yes, up to 25% off motor cover after three years without a claim.
FAQ
Claims
Will you definitely pay my claim?
We cannot promise that before a claim is assessed. We decide every claim against the policy terms, quickly, and explain the decision in writing.
Can I claim on WhatsApp?
Yes, with photos and voice notes in English, Pidgin, Yoruba, Igbo or Hausa.
Who do I complain to?
First to us, then to a manager. If you are still unhappy we explain how to reach the insurance regulator.
FAQ
Health plans
Who runs the health plans?
Our HMO partners run the clinic network and approvals; Bulwark underwrites the plan.
Can I add my parents?
Yes, from ₦32,000 a month for parents over 60.
Contact
Still need help
Ask Vablus
Our assistant knows our cover and example prices, and hands you to a person for anything else.
Call us
Sales +234 800 000 0162, claims +234 800 000 0163.
Walk in
Yaba office, weekdays 08:00 to 17:00.
Ready for a quote?
Four steps and about two minutes.