Help and FAQ
Answers to the questions we hear most at the box office, in the chat and on the AI phone line. Search below, or ask a person.
All questions
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Tickets
Do I need to print my ticket?
No. Show the QR code on your phone at the door, from your account, WhatsApp or email.
Can I change my booking?
Once, free, up to two hours before the show.
How do refunds work?
Up to two hours before the show, back to your card or account in three working days, or as club credit at once.
Is there a booking fee?
No booking fee when you pay with Receivly or bank transfer.
At the cinema
What if the power goes?
We run on solar with diesel backup, so the film keeps going.
Can I bring outside food?
Please don't, except baby food or medical needs.
Is it cold inside?
Rooms are set to 23 degrees. Ask for a blanket, or book Velvet where one is waiting.
Where can I pray?
Ring Road and Iwo Road have quiet rooms. Ask any staff member.
Children
Do babies need a ticket?
Under twos sit on a lap free, except in Velvet.
Can my 11 year old watch a 12A film?
Yes, with an adult aged 18 or over sitting with them.
Is the Kids' Den only for children?
It is for children under ten and their grown-ups. Adults without children are welcome at the evening shows.
Access
Are there wheelchair spaces?
Yes, in every screen, with a free companion seat.
Do you have subtitled shows?
Every Nollywood film has English subtitles, and selected international films too.
Do you have relaxed screenings?
First Saturday of each month at 11am.
Rules
House rules
Phones on silent
Please keep screens dark during the film.
Ratings are checked
Kindly, with ID when needed.
Respect the staff
Our team is here to help, and we stand by them.
Lost property
Lost something
Everything found in our screens is logged and kept for 30 days at the box office of the cinema where it was found. Phones and wallets are locked in the office safe. WhatsApp us a description and the show you were at, and we will check the log for you.