Overview / Questions
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Questions, answered
The things customers and stockists ask most. Anything else, the assistant and the AI line answer day and night.
24/7AI line
1hWhatsApp reply
14day swaps
Help
Shopping
How long does delivery take?
Lagos two working days, elsewhere three to five.
How do I pay?
Card or bank transfer through Receivly, or POS on delivery in Lagos.
Can I swap a shade?
Yes, free within 14 days.
Help
Products
Are they tested on animals?
No.
Do you use mercury or hydroquinone?
Never.
How do I check a batch code?
Type it into the chat.
Help
Business
What is the private label minimum?
2,000 units.
What is the minimum trade order?
₦250,000, with free delivery over ₦500,000.
How do I become a distributor?
Apply on the distributors page.
Call our AI line, answered day and night in Nigerian English
Ask about shades, prices, orders or wholesale at any hour. It can take an order, and it passes anything tricky to a person on the team.
Ask a person
Anything the assistant cannot answer goes to the team.