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Halcrest / Report a side effect

Report a
side effect

If you think a Halcrest product has caused a side effect, or a pack looks suspect, tell us. A pharmacist on our safety team reads every report within one working day.

If someone is seriously unwell now, go to the nearest hospital or call a doctor first. This form is not an emergency service.

Step 1 of 4

About you
The person affected

Please do not give their name. Age and sex help us understand the report.

The product
What happened

Summary

A health worker writing notes at a small desk
  1. Within 1 working dayA pharmacist reads it

    And calls you if they need more detail.

  2. Within 15 daysSerious reports go to the regulator

    As the law requires, without your contact details.

  3. Every quarterWe review trends

    Across all reports, to spot anything that needs action.

01

Questions

Will my details be shared?

Only within the safety team. Reports passed to the regulator do not include your contact details.

Should I stop taking the product?

Speak to a pharmacist or doctor before stopping any medicine.

Can I report by phone?

Yes. Call +234 800 000 0171 on weekdays, 8am to 5pm, and ask for the safety team.

What counts as a side effect?

Any unwanted effect you think may be linked to the product, even if you are not sure.

Keep a suspect
pack aside.

If you think a product is fake, do not throw it away. Our quality team may ask to collect it.

Check a batchContact us