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Questions and answers
Straight answers about tickets, entry, getting here, food, access and refunds. Search, or ask the assistant.
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Tickets
Where can I buy genuine tickets?
Only on this site, in the chat, on the AI line or at the box office. Tickets from anyone else may be fake.
Can I change the name on my ticket?
Yes, from your account, up to 2 hours before doors.
Is there a booking fee?
₦500 per ticket, shown before you pay.
Do children need tickets?
Children under 5 on a lap are free at family shows. Everyone else needs a ticket.
Entry
What time do doors open?
At least 90 minutes before the headline. Exact times are on each show page.
What bags can I bring?
Small bags, no bigger than A4. Cloakroom at Gate 2.
Do you check ID?
At adults only shows, yes, photo ID with your date of birth.
Getting here
Is there parking?
Car parks A and B, ₦3,000, book with your ticket.
Is there a shuttle?
Yes, to Upper Iweka, Awka Road and Asaba after every show.
Where do keke drop off?
Gate 2 on Harbour Crescent.
Food and drink
Can I pre-order food?
Yes, on the food page or with your tickets. Collect at kiosk 3.
Is water free?
Yes, at every gate and on the concourse.
Is alcohol served?
To guests 18 and over with ID. Please drink responsibly.
Access
Is the arena step-free?
Yes, through Gates 2 and 3 with lifts to every level.
Can my carer come free?
One free companion ticket for guests who need assistance.
Refunds
What if the show is cancelled?
Full refund including fees within 5 working days.
What if I cannot go?
We do not refund, but you can pass your ticket to someone for free.
Still have a question?
The assistant answers in seconds, and a person on the team picks up anything it cannot.