Access and calm
Everyone gets a good day here
Step-free paths, an access pass that saves your place in the queue, quiet rooms and two calm mornings a month with softer sound and fewer people.
- Carers go free
- Step free throughout
- Quiet mornings
Access pass
Queue without standing in line
Register once. At each ride you get a return time and wait wherever you like.
- 01
Register
Fill in the short form below or ask at guest services. No medical letter needed.
- 02
Collect
Pick up a lime wristband at the access desk by the main gate.
- 03
Ride
Show it at the ride exit for a return time, with up to three companions.
- 04
Carers free
One carer enters free with every access pass holder.
Calm mornings
Softer sound, fewer people
When
The first and third Tuesday of each month, 10:00 to 13:00.
What changes
Music down, no horns, lights steady, and half the usual number of tickets.
Quiet room
A soft-lit room in Little Rainforest, open every day for anyone who needs a break.
Ear defenders
Free to borrow at guest services.
Getting round
Step free, shaded and signposted
Wheelchairs
Free to borrow at the gate, and two powered chairs to book.
Step-free rides
Lantern Wheel, Firefly Carousel, Tortoise Express and the Tide Pool ramp.
Changing places
A full changing places toilet with a hoist in Lantern Square.
Help points
Help points in every land connect you to guest services.
Register
Ask for an access pass
See you at the gate
Questions about access?
Call the AI line any time or WhatsApp guest services. A person replies within the hour while the park is open.