Patients and visitors
Everything to know before you come in.
Health plans we accept, when to visit, what to pack for a hospital stay and how to find us without stress.
Coming for a clinic
Arrive 15 minutes early. Register at the main reception on the ground floor, where our HMO desk will check your cover. Clinics are signposted by colour: teal for cardiology and medicine, coral for maternity, yellow for children.
- HMO card or insurance letter, and a photo ID
- Referral letters and previous results
- A list of medicines and supplements you take
- Your booking reference from the confirmation text
Staying with us
Every inpatient room has a power point by the bed, Wi-Fi, a fridge and a fold-out chair for a companion. Meals are cooked in our kitchen, with Nigerian and continental menus and options for special diets.
- Nightwear, slippers and a light wrap
- Toiletries and a phone charger
- All current medicines in their original packs
- For maternity: baby clothes, nappies and a car seat for going home
Visiting someone
Two visitors at a bedside at a time, please. Children under 12 can visit general wards with an adult but not the neonatal unit or high dependency. Please wash or gel your hands at every ward door.
- Ask at the ward desk before bringing in food
- Flowers are not allowed in high dependency
- Quiet hours from 9pm to 7am
- Visitor passes from main reception
HMOs and insurance
Health plans we accept.
If your plan is not listed, call our HMO desk. We can often still treat you and help you claim back.
- PHPalmvale Health
- CHCorvine HMO
- LCLagoonside Care Plans
- NHNorthbay Health Cover
- AMAmberly Medical Plans
- GHGreenreed HMO
- THTidewell Health
- SSSaffron Shield
- KCKolanut Care Plans
- HHHarmattan Health Cover
- SHSeabridge HMO
- IWIvorygate Wellness
Invented plan names for this demo.
Visiting hours
When to visit each ward.
| Ward | Visiting hours | Notes |
|---|---|---|
| General wards | 11am to 1pm, 4pm to 8pm | Two visitors per bed |
| Maternity | Partners any time, others 4pm to 8pm | One birth partner may stay overnight |
| Children's ward | Parents any time, others 4pm to 7pm | One parent may stay overnight |
| High dependency | By arrangement with the nurse in charge | Two named visitors only |
| Neonatal unit | Parents any time | Grandparents by arrangement |
Around the hospital
Parking, food and power.
Parking
Free car park at Gate A with 90 spaces. Drop-off and ambulances use Gate B on Palm Avenue.
Café and kitchen
Ground floor café from 7am to 9pm, with jollof, pepper soup, sandwiches and fresh juice.
Always-on power
Our gas and solar plant keeps lights, lifts and charging points running whatever the grid does.
Good to know
Patient questions
Still unsure? Our patient desk answers calls from 7am to 9pm.
Talk to the patient deskYes. Transfers, cards and corporate billing are all accepted. Ask reception for our account details and quote your reference.
Yes. Request them at reception or by email. Copies are ready within five working days and need your ID.
Speak to the nurse in charge, use the forms at reception, or email us. Every complaint gets a written reply within ten working days.
Planning a stay?
Ask for a written estimate and a pre-admission call with a nurse.