Help
Questions, answered
Everything crews, producers and visitors ask us most. Search, or browse by topic. If your question is not here, the concierge or the bookings desk will answer it.
Booking
How do I hold dates?
Pay a 30% deposit on the booking page or in the concierge chat. Or ask for a free 48 hour pencil.
When is the balance due?
Seven days before load-in. For series we can agree monthly payments against the schedule.
Can I move my dates?
Once at no charge with 21 days notice. Inside 21 days we try, subject to the calendar.
Do you need insurance?
Yes, public liability of at least ₦50,000,000 for any production on the lot.
Power and facilities
What happens when the grid goes off?
Nothing you will notice. Solar, batteries and silent generators switch in under 10 milliseconds.
Is there internet?
Fibre to every production office at 1 Gbps, with a backup line, and Wi-Fi across the lot.
Where do crews park?
Unit base bays beside every stage and a car park for 300 at Gate 2.
Is the lot secure?
Yes. A fence all the way round, three gates, CCTV and patrols day and night.
The harbour tank
How deep is it?
A 1.2 m shelf on three sides and a 6 m well, 12 m by 10 m.
Is it heated?
The water sits at 27 to 29°C naturally. Tank-side rooms have hot showers.
Who keeps people safe?
Our marine coordinator, four divers and two boat handlers on every wet day, plus a nurse.
Tours and visits
When are tours?
Friday and Saturday at 7:30pm, about two hours.
Can I just come and look?
For safety the lot is closed to walk-ins. Book a tour or a recce.
Payments
How can I pay?
Card, bank transfer and POS. Online payments go through Receivly, and you get a receipt at once.
Do you charge VAT?
Yes, at 7.5%. Rates on the site are shown before VAT.
Do extras ever pay to be cast?
Never. Report anyone who asks for money to be cast.
Still stuck
Ask a person
The bookings desk answers on WhatsApp and phone from 8am to 7pm, Monday to Saturday.
Call our AI line, answered day and night in Nigerian English
+234 800 000 0143. It quotes stages, checks dates and books tours, then passes anything tricky to a person on the team.