Crown Mall / Guest services
Ground floor, Unit G08
Guest Services: ask us anything
The desk by the main entrance handles click and collect, lost property, wheelchairs, strollers, gift cards and anything else that makes your visit easier.
- +234 800 000 0127
- WhatsApp replies in minutes
Staffed by people who know every store by name.
What we do
Eight ways to help
Click and collect
Pay online, collect at Unit G08 within two hours.
Strollers to borrow
Free for three hours, with a deposit of your phone number.
Wheelchairs
Ten chairs, with a host to push on request.
Prayer rooms
Ground floor and roof level, with ablution areas.
Bank lobby and ATMs
Four ATMs and a bureau desk on the ground floor.
Free wifi
Fast wifi across every floor, no sign up needed.
Phone charging
Lockers with chargers at Guest Services, free for an hour.
Lost property
Kept for 30 days at Guest Services.
Lost something?
Tell us what it is and where you think you left it. We check the store and the CCTV and message you within the hour.
Accessibility
Made for everyone
- Step-free routes from every gate to every floor, with two glass lifts.
- Accessible toilets on every floor and a changing places room on the ground floor.
- Quiet hour every Tuesday, 9am to 10am, with music off and lights lowered.
- Hearing loop at Guest Services and the Crown Screens box office.
- Assistance dogs are welcome everywhere.
Good to know
Questions people ask
Do I need to book a wheelchair?
No, but calling ahead means a host can meet you at the gate.
Can someone else collect my order?
Yes, with the order code and their own phone number.
Need help right now?
WhatsApp the desk, ask the Vablus assistant or call the AI line day and night.