Home / Parcels
Scene 01 The parcel desk
Send it on the next coach
Documents, market goods, spare parts and food parcels to any of our twelve cities, sealed, photographed and tracked by text message.
Scene 02 Price it
Parcel price calculator
Choose where it is going, how heavy and how big it is. Prices include sealing, a photo record and the text message to the receiver.
Scene 03 Track it
Where is my parcel?
Enter the reference on your parcel slip. Try the example CH-P-20418.
Tracking appears here
You will see each step from drop-off to collection, with the terminal and the time.
Scene 04 How it works
From your hands to theirs
1. Drop off
Bring it to any Cityhop parcel desk, or book a pick-up in Jos.
2. Seal and photo
We weigh it, seal it with a numbered tag and photograph it in front of you.
3. On the road
It rides in the locked hold of the next coach, tracked with the coach.
4. Collect
The receiver gets a text with a code and collects with photo ID.
Scene 05 Rules
What we can and cannot carry
- Yes: documents, clothes, phones and electronics in original boxes, dry food, spare parts, market goods
- Fresh food only if packed in a sealed cooler and sent next coach out
- No cash, gold, fuel, gas, chemicals, live animals or anything illegal
- Parcels over 60 kg go as cargo. Ask at the desk
- Uncollected parcels are kept free for 5 days, then ₦500 a day
Scene 06 Questions
What if my parcel is damaged?
Report it at collection before you sign. Insured parcels are paid out at the declared value within 10 working days.
Can someone else collect?
Yes, with the code from the text message and their own photo ID.
Do you deliver to the door?
In Jos, Abuja and Lagos we deliver within the city for ₦3,500. Elsewhere, collection is at the terminal.
Got something to send?
Drop it at the Rayfield parcel desk before 16:00 and it can leave on an evening coach.