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Scene 01 Talk to us
We are here early
Ticket desks open at 4:30 for the first coaches. Call, WhatsApp, email or visit any terminal.
Head office and main terminal
3 Terminus Road, Rayfield, Jos, Plateau State (example address)
Phone: +234 800 000 0101
WhatsApp: +234 800 000 0101
Email: hello@cityhop.example
Example details for this demo.
Customer care hours
Every day 6:00 to 21:00. Ticket desks open from 4:30.
Lost property
Items left on coaches go to the terminal where the trip ended and are kept for 30 days. Bring ID to collect.
Emergencies on the road
Our control room answers +234 800 000 0101 around the clock for passengers on a coach.
Scene 02 Feedback
Tell us how the trip went
Every message about a driver or a coach is read by our operations director within a week. Compliments go to the driver’s file and complaints get a written answer.
If something serious happened, call the control room straight away and quote your booking reference.
Scene 03 Quick answers
Can I book by phone?
Yes, and pay by transfer within 2 hours. The seat map is the same one our agents use.
Do you have a Kano terminal?
Not yet. Kano coaches use a partner park in Sabon Gari.
Can I bring food on board?
Yes, but please no strong-smelling food on Plus coaches.
Your seat is waiting.
Pick a route, choose the exact seat you want and pay by transfer or at the desk. It takes about two minutes.