Questions
Answers, in plain words
The questions our nurses hear most, grouped so you can find yours. If it is missing, ask the care assistant or call us.
01
Appointments
How do I book?
Online, by WhatsApp, the AI line, phone or at reception. Online booking takes about three minutes.
Can I choose my doctor?
Yes, on the booking page or by asking reception.
How do I cancel?
In the patient portal or by WhatsApp, up to 24 hours before for a full refund.
Do you open on Sundays?
Clinics are closed on Sundays. The nurse line answers 24 hours a day.
02
Costs and HMOs
How much is a consultation?
A first consultation is ₦25,000 and a follow-up ₦15,000. Example rates.
Do you take my HMO?
We work with 38 HMOs. Send your card and we confirm before your visit.
Can I pay in parts?
Rehab and check-up packages can be paid in three monthly parts.
03
Tests and results
Do I need to fast?
Only for cholesterol and sugar tests: 10 hours, water is fine.
When are results ready?
Most on the day. Echo reports within 48 hours, in your portal.
Can results be sent to my doctor?
Yes, with your consent we send a letter and copies.
Call our AI line, answered day and night in Nigerian English
Book, move or ask about an appointment at any hour. When it needs a person, it passes you to a nurse.
Chest pain now? Call 112 or go to the nearest emergency unit. Our 24-hour nurse line: +234 800 000 0142
Know the warning signsReady when you are
Let us look after your heart, gently.
Book online in about three minutes, call the clinic, or let the care assistant find you a slot.