Help centre
Search the answers to the questions our support team hears most. Or ask in the chat, on WhatsApp or on the AI line.
No. 01All answers
Search
Transfers
My transfer has not arrived
Most arrive in seconds. If it has been an hour, it will arrive or reverse within 24 hours. Check the timeline in your account.
I sent to the wrong account
Tell us within 24 hours and we contact the receiving bank the same day.
What are the fees?
Free between purses, ₦10 to ₦50 to other banks. Example fees.
Bills
My token did not load
Tap Report on the token. We check with the biller while you wait.
Can I get a refund for a bill?
Only if the biller did not deliver. Delivered tokens cannot be reversed.
Cards
My card was declined
Check your limits and that online payments are on, then try again.
How do I freeze my card?
In the app, Cards, then Freeze. Or call the AI line.
Account
How do I raise my limits?
Add your BVN and a selfie for Level 2, proof of address for Level 3.
I changed my phone
Sign in on the new phone and complete the face check.
No. 02Contact
Still need help
No. 03Report
Report a problem
Thank you, it is with us
Your enquiry goes straight to the team's COVORN dashboard. Someone from Swiftpurse will reply on WhatsApp or email within one working hour, 8am to 8pm.
Example details for this demo.
No. 04Tips
Before you contact us
Check the status page
If there is an incident, it is already being fixed.
Look at the timeline
Every transfer shows where it is.
Never share your PIN
Support will never ask for it.