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Questions
Everything you might ask
Answers to the questions passengers ask most. If yours is not here, the concierge replies in seconds and flight operations follows up.
01
Booking and paying
How do I book?
Online in four steps, in the Vablus chat, on WhatsApp or on our AI phone line.
How can I pay?
Card or bank transfer through Receivly. Business accounts can pay monthly.
Can I change a flight?
Free up to 24 hours before departure, subject to seats.
02
On the day
When should I arrive?
45 minutes before. Check-in closes 20 minutes before departure.
What ID do I need?
A national ID card, driver's licence or passport for every adult.
How much luggage?
One bag up to 15 kg plus a small handbag per seat.
03
Weather and safety
What if the weather is bad?
We hold the flight and offer a later departure, another day or a full refund.
Why do you need my weight?
To balance the aircraft safely. It is private and never shared.
Is flying safe for pregnant passengers?
Please check with your doctor, and tell us when booking. We usually welcome passengers up to 32 weeks.
04
Children and access
Can children fly?
From age 2 with their own seat; babies under 2 on a parent's lap.
Is it accessible?
Step-free from the car park. Tell us about wheelchairs so we can plan the transfer.
Can I bring a pet?
Small pets in a soft carrier on charters only.
Call our AI line, answered day and night in Nigerian English
+234 800 000 0132Check seats, book and pay for a flight by phone. Say "a person" to reach flight operations.
Example details for this demo.