Questions
Answers from the operations room
The questions our engineers and account managers hear most. Search, or pick a topic.
Questions
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5Live help
Day and nightAI line and chatImagery
How recent is your imagery?
Most of Nigeria has a capture less than 30 days old. New captures are tasked for the next clear pass.
What resolution do I need?
50 cm for buildings and small plots, 1 to 3 m for large farms and roads, 10 m for regional trends.
Can I share imagery with partners?
Yes, within your organisation and with named partners under the licence.
Broadband
How long does installation take?
Five working days in most of Nigeria, after a site survey.
Does it work during power cuts?
With our solar and battery kit, yes, for about 10 hours without sun.
What speeds will I get?
50 to 200 Mbps by plan. The coverage checker shows what to expect in your beam.
Tracking
How long do batteries last?
Up to five years at four reports a day; less at five minute reporting.
Do trackers work without phone signal?
Yes. They report by satellite from anywhere with a view of the sky.
Billing
How do I pay?
By card or bank transfer through Receivly, in the console or in the chat. Public sector purchase orders are accepted.
Are prices in naira?
Yes, for contracts in Nigeria.
Console
How do I sign in?
With your work email and a one time code. In this demo, any email works.
Can my team share an account?
Yes, with roles for admins, viewers and finance.
Still stuck?
Ask Vablus or a person
The assistant in the chat answers most questions in seconds and passes anything else to a person on the team.
Glossary
Words you will see
- Pass
- The minutes a satellite is in view of a ground station or a site.
- Revisit
- How often a satellite can image the same place.
- Latency
- The delay for data to go up and down, in milliseconds.
- Beam
- The area one satellite antenna serves.
- Orthorectified
- Corrected so the image lines up with a map.
- Geofence
- A boundary that triggers an alert when crossed.