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Questions

Before you go, the honest answers

Booking, health, safety and life on the road. Search below, or ask in the chat and a planner will answer anything we have missed.

A traveller standing beside a vehicle on a dirt road

Booking and payment

How do I book

Choose a set trip and date on the departures page, or build your own and pay a 30% deposit. You can also message us on WhatsApp and a planner will book it with you.

How do I pay

Through Receivly by card or bank transfer, or by POS at our Yaba office. Every payment gets a receipt by email and WhatsApp.

What are the cancellation terms

Full deposit refund 45 days or more before travel. See the departures page for the rest, written in plain English.

Do prices include flights

Yes, for trips marked fly and drive. Road trips include the vehicle, fuel and driver.

Health and safety

Do I need vaccinations

Ask your own doctor or a travel clinic at least six weeks before. Yellow fever vaccination is commonly advised; your doctor will tell you what suits you.

What about malaria

Talk to your doctor about prevention. Bring repellent and long sleeves for evenings. Every lodge has nets.

What happens in an emergency

Guides are trained in first aid, carry a full kit and a satellite messenger, and every trip has a plan to reach a hospital.

Is it safe to travel to these parks

We follow security advice from park authorities and local partners before every departure, and postpone if it changes.

On the trip

How big are the groups

Set trips run with 4 to 10 travellers, five to a vehicle. Private trips are just your party.

Is there phone signal

Patchy near towns and mostly none inside the parks. We send your family an evening update if you like.

Is there power to charge things

Every lodge has backup power. Bring a power bank for long days out.

Can I bring my children

Yes, on most trips. Each trip page shows the minimum age.

Groups, gifts and the rest

Do you do gift vouchers

Yes, from ₦50,000. They are valid for two years on any trip.

Can you plan a proposal or anniversary

Gladly. Sundowner set-ups, a private dinner and a photographer can be arranged.

Do you work with travel agents

Yes, with a commission on set trips. Ask the groups desk.

Pre-trip pack

Before every trip we send

  • A packing list for the season
  • Your guide’s name and number
  • A printed day-by-day plan
  • Lodge details and emergency numbers

Terms

The short version of our terms

Deposit
30%, refundable until 45 days before
Balance
21 days before departure
Insurance
We recommend travel insurance with medical cover
Changes
One free date change up to 21 days before

Questions answered, time to plan

Start with the builder, or pick a set trip.