Questions
Before you go, the honest answers
Booking, health, safety and life on the road. Search below, or ask in the chat and a planner will answer anything we have missed.
Booking and payment
How do I book
Choose a set trip and date on the departures page, or build your own and pay a 30% deposit. You can also message us on WhatsApp and a planner will book it with you.
How do I pay
Through Receivly by card or bank transfer, or by POS at our Yaba office. Every payment gets a receipt by email and WhatsApp.
What are the cancellation terms
Full deposit refund 45 days or more before travel. See the departures page for the rest, written in plain English.
Do prices include flights
Yes, for trips marked fly and drive. Road trips include the vehicle, fuel and driver.
Health and safety
Do I need vaccinations
Ask your own doctor or a travel clinic at least six weeks before. Yellow fever vaccination is commonly advised; your doctor will tell you what suits you.
What about malaria
Talk to your doctor about prevention. Bring repellent and long sleeves for evenings. Every lodge has nets.
What happens in an emergency
Guides are trained in first aid, carry a full kit and a satellite messenger, and every trip has a plan to reach a hospital.
Is it safe to travel to these parks
We follow security advice from park authorities and local partners before every departure, and postpone if it changes.
On the trip
How big are the groups
Set trips run with 4 to 10 travellers, five to a vehicle. Private trips are just your party.
Is there phone signal
Patchy near towns and mostly none inside the parks. We send your family an evening update if you like.
Is there power to charge things
Every lodge has backup power. Bring a power bank for long days out.
Can I bring my children
Yes, on most trips. Each trip page shows the minimum age.
Groups, gifts and the rest
Do you do gift vouchers
Yes, from ₦50,000. They are valid for two years on any trip.
Can you plan a proposal or anniversary
Gladly. Sundowner set-ups, a private dinner and a photographer can be arranged.
Do you work with travel agents
Yes, with a commission on set trips. Ask the groups desk.
Nothing matches. Ask in the chat and a person will answer.
Pre-trip pack
Before every trip we send
- A packing list for the season
- Your guide’s name and number
- A printed day-by-day plan
- Lodge details and emergency numbers
Terms
The short version of our terms
- Deposit
- 30%, refundable until 45 days before
- Balance
- 21 days before departure
- Insurance
- We recommend travel insurance with medical cover
- Changes
- One free date change up to 21 days before
Questions answered, time to plan
Start with the builder, or pick a set trip.