Privacy Policy

At PureShine ("we", "our", or "us"), your privacy and security are paramount. This Privacy Policy details how we collect, utilize, and protect your personal data when you interact with our website, request quotes, or book our residential and commercial cleaning services.

1. Information We Collect

We collect information strictly necessary to provide exceptional cleaning services, including:

• Contact Details: Your full name, email address, phone number, and physical property address.
• Property Specifications: Number of bedrooms, bathrooms, square footage, presence of pets, and specific entry instructions (such as gate codes or lockbox combinations).
• Payment Records: Encrypted transaction identifiers processed via PCI-DSS compliant gateways. PureShine never stores raw credit card numbers on local servers.

2. How We Use Your Data

Your information is utilized solely to:

• Schedule and dispatch verified cleaning specialists to your address.
• Send appointment confirmations, SMS arrival reminders, and invoices.
• Maintain customer support and execute our 100% Satisfaction Guarantee.
• Never sell, lease, or monetize your contact information to third-party marketing firms.

3. Cookies & Analytical Technologies

We use essential and functional cookies to ensure smooth navigation across our online booking system, preserve form sessions during multi-step reservation flows, and analyze website performance in an anonymized aggregate format. You may disable cookies via your browser settings at any time without forfeiting access to our basic informational content.

4. Security Standards

All network communication with PureShine is secured via Transport Layer Security (TLS 1.3) encryption. Service technician access codes and alarm combinations are partitioned within secured operational databases and automatically archived upon service completion.

5. Contact Privacy Office

For privacy inquiries, data deletion requests, or questions regarding our information practices, please email privacy@pureshine.com or write to PureShine Inc., 123 Clean Street, Suite 400, San Diego, CA 92101.