Broadwave / Order
Order
Five steps: your address, your plan, extras, an install date and your details. Your basket carries over from the plans pages.
01Order
Order received
You are booked in.
Order BWV-000000
Our install team will WhatsApp you the evening before with the engineers' names.
Example details for this demo. Nothing has been sent or charged.
02Good to know
- No payment nowYou pay on install day, once everything works.
- Change the dateReply to our WhatsApp message up to the evening before.
- RentersWe only need permission to run a thin cable; we can speak to your landlord.
- PowerHave a socket near where you want the router.
03Questions
What if my area is not live yet?
You can still place an order for wireless where available, or register interest on the coverage page.
Can someone else be at home for the install?
Yes, any adult. Add their name and number in the notes when we message you.
Is there a deposit?
No deposit. Install and the first month are paid on the day.
04Help
Prefer to order by chat?
Send us your area and the plan you want on WhatsApp, and a member of the sales team will book it for you.
WhatsApp sales
05After you order
- TodayWhatsApp confirmation with your order number.
- Day beforeEngineer names and install window.
- Install dayFibre, router, tests in every room, payment.
- First weekA call to check everything is working well.