Questions
Answers about orders, collection, returns, payments and the store.
How do I know my order is confirmed?
You get a Receivly receipt straight away and a WhatsApp message from us.
Can I change my order?
Yes, until we start picking. Message us from your account.
What if something is out of stock?
We call you before charging, and offer a swap or a refund.
How fast is click and collect?
Usually two hours, seven days a week.
Where is the collection desk?
On floor G by the car park lift.
Do you deliver outside Abuja?
To Kaduna, Keffi and Minna on Tuesdays and Fridays.
How long do I have to return something?
30 days, unworn and with tags.
How are refunds paid?
Back to the card or account you paid with, within five working days.
Can I exchange instead?
Yes, at any till or the collection desk.
Which payments do you take?
Cards and bank transfer through Receivly online, plus POS and cash in store.
What is Pay small small?
Spread anything over ₦50,000 into three payments two weeks apart, no interest. We hold the item until the last one.
Is my card safe?
Payments are handled by Receivly. We never see your full card number.
Is there parking?
240 spaces, first two hours free.
What happens in a power cut?
Nothing you will notice. All six floors run on backup power.
Is there somewhere to pray?
Yes, prayer rooms on floors 1 and 3.
Ask the customer desk
Messages go straight to the team's COVORN dashboard and we reply by the next morning.
Call our AI line, answered day and night in Nigerian English
Ask whether something is in stock, which floor it is on, or book a collection slot. Anything that needs a person reaches the customer desk the next morning.
Example number for this demo. Calls are answered by the Vablus voice assistant.
Faster in the chat
Our assistant answers in seconds.