A missed call is often a missed sale. An answered call that sounds rushed or uncertain can be nearly as bad. In the first ten seconds a caller is deciding whether you are a real business, whether you are organised and whether they can trust you with their money.
Say the company name first
A simple greeting works best: good morning, the company name, your first name, and an offer to help. It tells the caller they have reached the right place.
Slow down
Speak a little slower than feels natural. Onitsha callers are often on busy roads or in markets. Clear and calm beats fast and clever.
Take a proper message
- Full name and how to spell it
- The best number, read back
- What it is about, in one line
- When they would like a call back
On Desk Line and Full Office, our team does this for you, in your company name, and sends each message to WhatsApp within a minute.
Call back when you said you would
The best greeting is wasted if the call back never comes. Set a time and keep it, even if only to say you need another day.