Digital
UX consulting
UX consulting is the discipline of designing what a user actually experiences moving through a product or website, so it is easy to use before it is ever made to look good.
In practice at Covorn
We map the real tasks a visitor or user is trying to complete, find where the current experience makes that harder than it needs to be, and hand over a set of prioritised fixes a development team can build against directly.
Part of DigitalWhere this sits in the framework
- Design
- Build
When you need this
- Users regularly get stuck at the same step and support has to explain it manually.
- A redesign is being considered and nobody has actually watched a real user try to complete a task.
- The product has grown feature by feature and the experience no longer holds together as one thing.