Digital

UX consulting

UX consulting is the discipline of designing what a user actually experiences moving through a product or website, so it is easy to use before it is ever made to look good.

In practice at Covorn

We map the real tasks a visitor or user is trying to complete, find where the current experience makes that harder than it needs to be, and hand over a set of prioritised fixes a development team can build against directly.

Part of Digital

Where this sits in the framework

Design
Build

When you need this

Users regularly get stuck at the same step and support has to explain it manually.
A redesign is being considered and nobody has actually watched a real user try to complete a task.
The product has grown feature by feature and the experience no longer holds together as one thing.

What business are we building?

Every engagement starts with a conversation about the business, not the brief. Ninety minutes, no obligation, and you leave with something useful either way.

Start an engagement See the work